Exceeding Expectations When Delay is Inevitable
Homebuyers’ satisfaction is guided as much by their expectations as one’s performance. By Eric Mitchell In October 2020, I decided
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Author: Sophia Acevedo
The Proven Method to Improve Customer Service
Giving your customers the proper resources can generate more sales By Steven Fielding How is your customer service? For home
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A Master Plan for the Golden State Rush
A new driver in California’s housing market brings up challenges for homebuilders sizing up master-plan opportunities By John Stanek A
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COVID-19 Helps Green the Building Industry
The industry has needed to embrace green building principles to create a healthier home By Don Neff The benefits of
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Humanzing Customer Service in 2021
Customer care and service is not a department — it’s a culture. By Kerry Mulcrone Is your customer service experience
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Editor’s Note: March 2021
Dear Readers in print and online, It’s hard to believe that nearly 12 months have passed since our world turned
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Publisher’s Note: March 2021
Hello Readers, in print and online, The first quarter of 2021 is moving along as our long and unusually cold
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How a Yearlong Pandemic Has Affected the U.S. Housing Market
Redfin, the technology-powered real estate brokerage, has released a new report that looks at the impact the pandemic has had
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Senior Living Design That Engages
Wellness is the most important factor in designing for 50+ residents By Greg Hunteman Designing communities for active seniors is
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Reading Product “Nutrition Labels” Helps Ensure Healthier Homes
Using the right building materials is crucial to eco-friendly design. By Tim Button The past year has rapidly reshaped our
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Utilizing Green Building Strategies
Introduce a holistic approach to green building into our production home business By Troy Johns If you’re wondering how to
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The B&D Interview: Leonard Miller, CEO of the New Home Company
Chief Executive explains how customer service has adapted to the pandemic and for the future. Builder & Developer: How has
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ASCEND® Composite Cladding System from Alside® Wins Coveted 2021 Best of IBSx™ Award for Most Innovative Building Material
ASCEND Combines Beauty, High-Performance, Easy Installation and Superior Value for Builders, Remodelers and Homeowners Alside®, a leading manufacturer of exterior building
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Adapting Customer Service for a New Digital Age
Builders are promoting digital-first services and establishing permanent changes due to the pandemic By Sophia Acevedo In the last year,
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What Does President Biden’s Ambitious Climate Plan Mean for the Multifamily Industry?
The President’s signing of numerous climate-related executive orders signals his commitment to climate change and environmental justice—but what does this
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Dacor Spotlights Innovation and Personalization In the Kitchen With New Debuts at KBIS 2021
IRVINE, CA – February 9, 2021 – Dacor, the leading American luxury kitchen appliance brand, today announced the debut of
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Make Room for Gen Z
By Gissela Teran and Kate Francis Living in modern society means constantly changing expectations and behaviors in pursuit of the
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Multifamily Housing Down in 2021 but Will Rebound in 2022
WASHINGTON, Feb. 11 – Regulatory and supply-side challenges coupled with slowing rent growth and rising vacancy rates will weaken the
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Alside® to Make Debut at IBSx Virtual Experience
Labor- and Time-Saving Solutions to be Displayed in Booth CUYAHOGA FALLS, OH – Alside®, a leading manufacturer of exterior building
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Canvas Highlights Cutting-Edge 3D Scan To CAD Technology At IBSx
App leverages Apple’s LiDAR-equipped devices to dramatically reduce time home improvement professionals spend measuring and creating as-built 3D models and
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Keep Warm This Winter with an INVERTER-Driven Heat Pump from Mitsubishi Electric Trane HVAC US
SUWANEE, Ga., Feb. 2, 2021 /PRNewswire/ — When cold weather strikes, you want a reliable heating system. Homeowners living in
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Home Design Must-Haves for 2021
Home buyers expect new homes to deliver a lifestyle as well as features that fit their design tastes By Mary
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NAHB Identifies Top Features and Design Trends for 2021 in the Wake of COVID-19
WASHINGTON, Feb. 10 – After declining for four years, a number of key trends-including the average size of the home
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IBSx Week: Housing an Economic Bright Spot but Regulatory, Affordability Challenges Persist
WASHINGTON, Feb. 9-As the country continues to rebound from the impact of the COVID-19 pandemic, housing has been a bright
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Why Built-For Rent Single-Family Homes Are Booming
A variety of demographics are attracted to this market By Brad Hunter It’s the hottest news in residential real estate.
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LG Hausys’ Viatera® Brand Kicks Off 2021 with New Innovations During KBIS Virtual
New Colors and a Virtual Showroom Take Center Stage ATLANTA – Feb. 9, 2021 – LG Hausys and its Viatera
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Samsung Showcases Beautifully Designed, Intelligent Solutions for Builders at KBIS 2021
Samsung’s customizable, connected home appliances help builders deliver the experiences that today’s homebuyers are seeking At the 2021 Kitchen
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Land Advisors Breaks Record for Land Sales in 2020
The Land Advisors Organization broke their record for land sales in 2020. In 2020, Land Advisors California and its group
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TAMKO Launches Innovative Shingle Series Featuring Two New Products
Transformational new Heritage Proline series launches with advanced shingles Titan XT and StormFighter IR, supported by an enhanced contractor loyalty
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Designing for Generation Z
Common areas that take into consideration the group-like behavior of Generation Z are ideal. By Daniel Gehman It’s serendipity when
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Building Better Connections through Digital Technologies
How the digital mortgage revolution will influence influence homebuilders in 2021 By Michael Wise The rapid acceleration of digital adoption
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