In this issue – Builder and Developer Magazine

Exceeding Expectations When Delay is Inevitable

03/04/202103/04/2021 Sophia Acevedo 0 Comments customer service, homebuyers' satisfaction, homeowner evaluation

Homebuyers’ satisfaction is guided as much by their expectations as one’s performance. By Eric Mitchell In October 2020, I decided

In this issue Sales & Marketing

The Proven Method to Improve Customer Service

03/04/202103/04/2021 Sophia Acevedo 0 Comments customer service, masterplanned communities, Multi-Family, sales

Giving your customers the proper resources can generate more sales By Steven Fielding How is your customer service? For home

In this issue Land

A Master Plan for the Golden State Rush

03/04/202103/04/2021 Sophia Acevedo 0 Comments california housing, housing market, land development, Real Estate

A new driver in California’s housing market brings up challenges for homebuilders sizing up master-plan opportunities By John Stanek A

Construction In this issue

COVID-19 Helps Green the Building Industry

03/04/202103/04/2021 Sophia Acevedo 0 Comments construction, customer service, green building

The industry has needed to embrace green building principles to create a healthier home By Don Neff The benefits of

In this issue Sales & Marketing

Humanzing Customer Service in 2021

03/03/202103/03/2021 Sophia Acevedo 0 Comments customer service, customers, digital platforms, human experiences

Customer care and service is not a department — it’s a culture. By Kerry Mulcrone Is your customer service experience

In this issue New This Week

Editor’s Note: March 2021

03/02/202102/22/2021 Sophia Acevedo 0 Comments customer service, editor's note, green building, sustainability, wellness

Dear Readers in print and online, It’s hard to believe that nearly 12 months have passed since our world turned

In this issue New This Week

Publisher’s Note: March 2021

03/01/202102/22/2021 Sophia Acevedo 0 Comments high-performance homes, housing, Pub note, sustainability

Hello Readers, in print and online, The first quarter of 2021 is moving along as our long and unusually cold

Architecture & Design In this issue

Senior Living Design That Engages

02/26/202102/22/2021 Sophia Acevedo 0 Comments 55 residents, active seniors, community, senior living, wellness

Wellness is the most important factor in designing for 50+ residents By Greg Hunteman Designing communities for active seniors is

Architecture & Design In this issue

Reading Product “Nutrition Labels” Helps Ensure Healthier Homes

02/25/202102/22/2021 Sophia Acevedo 0 Comments building materials, green building, healthy homes, sustainable materials

Using the right building materials is crucial to eco-friendly design. By Tim Button The past year has rapidly reshaped our

Construction In this issue

Utilizing Green Building Strategies

02/24/202102/25/2021 Sophia Acevedo 0 Comments building, green buliding, NGBS, Urban NW Homes

Introduce a holistic approach to green building into our production home business By Troy Johns If you’re wondering how to

In this issue Sales & Marketing

The B&D Interview: Leonard Miller, CEO of the New Home Company

02/23/202102/25/2021 Sophia Acevedo 0 Comments builder, customer service, customer trends, the new home company

Chief Executive explains how customer service has adapted to the pandemic and for the future. Builder & Developer: How has

In this issue Industry Observations

Adapting Customer Service for a New Digital Age

02/22/202102/22/2021 Sophia Acevedo 0 Comments builders, covid-19, customer service, digital services, flexibility

Builders are promoting digital-first services and establishing permanent changes due to the pandemic By Sophia Acevedo In the last year,

In this issue Sustainable Solutions

What Does President Biden’s Ambitious Climate Plan Mean for the Multifamily Industry?

02/22/2021 Sophia Acevedo 0 Comments biden adminsitration, climate plan, housing, multifamily industry

The President’s signing of numerous climate-related executive orders signals his commitment to climate change and environmental justice—but what does this

Architecture & Design Feature In this issue

Home Design Must-Haves for 2021

02/10/202102/11/2021 Sophia Acevedo 0 Comments home design, homebuyer preferences, kitchens, lifestyle, modern architecture

Home buyers expect new homes to deliver a lifestyle as well as features that fit their design tastes By Mary

In this issue Market Research

Why Built-For Rent Single-Family Homes Are Booming

02/09/202102/22/2021 Sophia Acevedo 0 Comments housing, multifamily, rent, single family

A variety of demographics are attracted to this market By Brad Hunter It’s the hottest news in residential real estate.

Architecture & Design Feature In this issue

Designing for Generation Z

02/08/202102/18/2021 Sophia Acevedo 0 Comments generation z, homebuyer, multifamily, pandemic, social distancing

Common areas that take into consideration the group-like behavior of Generation Z are ideal. By Daniel Gehman It’s serendipity when

In this issue Technology

Building Better Connections through Digital Technologies

02/08/202102/03/2021 Sophia Acevedo 0 Comments homebuyer, mortgages, new home inventory, us census bureau

How the digital mortgage revolution will influence influence homebuilders in 2021 By Michael Wise The rapid acceleration of digital adoption

Feature In this issue Market Research

America At Home Study: The Follow Up

02/07/202102/08/2021 Sophia Acevedo 0 Comments america at home study, community, homebuyer information, market research

The second iteration of the America At Home Study finds lasting changes to home and community design inspired by the

In this issue Sales & Marketing

The Proof is in the Certification

02/05/202102/01/2021 Sophia Acevedo 0 Comments green building, green certification, high-performance homes, leed, NGBS

A third-party green building certification helps guide building professionals and provide consumer confidence in the product. By Michelle Diller Buyers