The New Home Company comes in first among multi-divisional builders and The Olson Company named top single-division builder; Dave Patwell of Irvine Pacific wins top individual honor
ALISO VIEJO, CA – Homebuilders who provided their customers with the best purchase and ownership experiences, according to surveyed homebuyers, were honored in the 24th annual Eliant Homebuyers’ Choice Awards that took place on March 5th, 2020.
The Homebuyers’ Choice Awards are presented annually by Eliant (www.eliant.com), a customer experience management company that has been surveying buyers of new homes for more than 36 years. For 2020, the winning builders and representatives were determined by analyzing the results of 170,000 surveys administered to homebuyers from 178 major homebuilders across the U.S. A total of 28 first-place awards were given at this year’s awards. Although approximately 40% of Eliant’s clients are east of the Mississippi, western builders dominated this year’s awards.
The event’s top honor is The Eliant, a cumulative award given to builders who rate highest for Best Overall Purchase and Ownership Experience. The Eliant was awarded to The New Home Company and The Olson Company for the multidivision and single-division segments, respectively.
Top Awards Recipients
The New Home Company, a long-standing participant in Eliant’s Benchmark Evaluation Series, was also honored with the First-Place Award for First Year Customer Service Experience among all high-volume builders. In addition, four New Home Company representatives were awarded top honors for delivering extraordinary customer experiences.
“We couldn’t be happier to award The New Home Company for its ongoing commitment to delivering excellence in customer satisfaction year after year,” said Fernanda Luick, President of Eliant. Lawrence Webb, Chairman and CEO of The New Home Company, added “The Eliant Award is the ultimate recognition of all we do to make our customers our top priority and ensure we’re constantly delivering the best service possible. We’re thrilled to receive this award and will continue to raise the bar in providing outstanding customer experiences.”
The Olson Company, a Southern California based builder, once again earned The Eliant award for the single-division builder segment. The Olson Company received a grand total of thirteen Homebuyers’ Choice Awards, winning First Place for Purchase Experience, First Year Customer Service Experience, First Year Quality, Best Customer Communication, Design Representative of the Year, and Customer Service Representative of the Year.
The Customer Experience Leader of the Year, sponsored by First American Title Company, was awarded to Dave Patwell, Director of Customer Care for Irvine Pacific. Patwell helped create and ensure the consistent delivery of memorable customer experiences from sales through customer service. Since starting with Eliant in 2013, Irvine Pacific’s ‘Willingness to Recommend’ ratings have improved for seven consecutive years!
“It’s an honor to win The Eliant award and receive recognition for our unwavering commitment to delivering the best possible experience for homebuyers. I’m fortunate to work among a group of people whose genius and hard work make it all possible and continues to move us forward every day,” said Scott Laurie, President and CEO of The Olson Company. “To be recognized at such a prestigious event and among so many talented builders is something we don’t take for granted, and we will continue to deliver an unsurpassed level of service.”
The Homebuyers’ Choice Awards 2020 was sponsored by Pacific Sunbelt Mortgage, New American Funding, First American Title, loanDepot, IB Construction, LJP Construction, My Home’s Story, Peninsula Publishing, JWilliams Staffing, and Truss Creative. For a complete list of winners and detailed selection criteria, visit Eliant.com/choice-awards.
About the Homebuyers’ Choice Awards
For nearly 25 years the Eliant Homebuyers’ Choice Awards has been the arbiter of superior customer experience in the homebuilding industry. Powered by Eliant’s best-in-class technology, reliable data, and actionable insights, the awards consist of 13 categories, each reflective of the values, opinions, and experiences of more than 170,000 recent homebuyers from 178 major new homebuilders across the U.S.
Established in 1984 as the original homebuyer survey company, Eliant has evolved into a full-service experience management partner to the homebuilding industry. Powered by superior assessments and best-in-class technology, Eliant offers homebuilders, vendors, trades, lenders and consumers reliable answers to their most critical homebuilding and home buying questions. Headquartered in Aliso Viejo, CA, Eliant is the parent of the annual Homebuyers’ Choice Awards, arbiter of homebuyer satisfaction in the homebuilding industry.