customer service Archives - Builder and Developer Magazine

Exceeding Expectations When Delay is Inevitable

Homebuyers’ satisfaction is guided as much by their expectations as one’s performance. By Eric Mitchell In October 2020, I decided

Giving your customers the proper resources can generate more sales By Steven Fielding How is your customer service? For home

The industry has needed to embrace green building principles to create a healthier home By Don Neff The benefits of

Customer care and service is not a department — it’s a culture. By Kerry Mulcrone Is your customer service experience

Dear Readers in print and online, It’s hard to believe that nearly 12 months have passed since our world turned

Chief Executive explains how customer service has adapted to the pandemic and for the future. Builder & Developer: How has

Builders are promoting digital-first services and establishing permanent changes due to the pandemic By Sophia Acevedo In the last year,