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customer service

In this issue Sales & Marketing

Exceeding Expectations When Delay is Inevitable

03/04/202103/04/2021 Sophia Acevedo customer service, homebuyers' satisfaction, homeowner evaluation

Homebuyers’ satisfaction is guided as much by their expectations as one’s performance. By Eric Mitchell In October 2020, I decided

In this issue Sales & Marketing

The Proven Method to Improve Customer Service

03/04/202103/04/2021 Sophia Acevedo customer service, masterplanned communities, Multi-Family, sales

Giving your customers the proper resources can generate more sales By Steven Fielding How is your customer service? For home

Construction In this issue

COVID-19 Helps Green the Building Industry

03/04/202103/04/2021 Sophia Acevedo construction, customer service, green building

The industry has needed to embrace green building principles to create a healthier home By Don Neff The benefits of

In this issue Sales & Marketing

Humanzing Customer Service in 2021

03/03/202103/03/2021 Sophia Acevedo customer service, customers, digital platforms, human experiences

Customer care and service is not a department — it’s a culture. By Kerry Mulcrone Is your customer service experience

In this issue New This Week

Editor’s Note: March 2021

03/02/202102/22/2021 Sophia Acevedo customer service, editor's note, green building, sustainability, wellness

Dear Readers in print and online, It’s hard to believe that nearly 12 months have passed since our world turned

In this issue Sales & Marketing

The B&D Interview: Leonard Miller, CEO of the New Home Company

02/23/202102/25/2021 Sophia Acevedo builder, customer service, customer trends, the new home company

Chief Executive explains how customer service has adapted to the pandemic and for the future. Builder & Developer: How has

In this issue Industry Observations

Adapting Customer Service for a New Digital Age

02/22/202102/22/2021 Sophia Acevedo builders, covid-19, customer service, digital services, flexibility

Builders are promoting digital-first services and establishing permanent changes due to the pandemic By Sophia Acevedo In the last year,

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