Exceeding Expectations When Delay is Inevitable
Homebuyers’ satisfaction is guided as much by their expectations as one’s performance. By Eric Mitchell In October 2020, I decided
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customer service
The Proven Method to Improve Customer Service
Giving your customers the proper resources can generate more sales By Steven Fielding How is your customer service? For home
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COVID-19 Helps Green the Building Industry
The industry has needed to embrace green building principles to create a healthier home By Don Neff The benefits of
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Humanzing Customer Service in 2021
Customer care and service is not a department — it’s a culture. By Kerry Mulcrone Is your customer service experience
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Editor’s Note: March 2021
Dear Readers in print and online, It’s hard to believe that nearly 12 months have passed since our world turned
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The B&D Interview: Leonard Miller, CEO of the New Home Company
Chief Executive explains how customer service has adapted to the pandemic and for the future. Builder & Developer: How has
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Adapting Customer Service for a New Digital Age
Builders are promoting digital-first services and establishing permanent changes due to the pandemic By Sophia Acevedo In the last year,
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